Returns and exchange
Returns and exchange of your vegan skin care products
GreenUs will offer a refund on unopened items returned to us within 21 days of receipt provided they are in their original resalable condition. Simply return the item(s) to GreenUs in their original condition within 21 days of receipt following our Returns procedure.
NOTE: Products on Special Offer cannot be returned. For reasons of hygiene, certain items such as mascaras, eyeliners, lip balms, lip glosses, deodorants and products for intimate use are non-returnable unless they remain sealed or are faulty. Contact us for a full list of excluded items.
Delivery charges are non-refundable.
If you are returning an item, or items, to us for a refund or an exchange then the cost of returning the item to us is your responsibility.
If the item you received is not what you originally ordered or an item is missing, please contact us and we will then advise on how to return or receive the correct item(s) free of charge.
Damaged/wrong/missing items - If an item you ordered is damaged, incorrect or missing, please contact our customer service team immediately. Quote your order number, your name, details of the problem and whether you require a refund or a replacement. Damages, defects, missing items or any errors not reported within 10 working days of receipt will not be accepted for return. We will make arrangements for a replacement to be delivered free of charge. We might ask you to send back the damaged or wrong item in its original packaging, so please retain the goods.
Product Exchange - Regretfully, we do not offer product exchanges. Should you wish to return an item, please follow our returns procedure. A separate order should be placed for the product you wish to purchase.
Refund Issue - Your payment for the goods will be refunded by GreenUs as soon as possible by the original or agreed payment method, no later than 14 working days after we have received the goods.